DECEMBER 2023 THE CONSTRUCTION SOURCE AMERICA - EAST team as the “EPS family.” To be part of that family requires a high level of integrity and belief in serving others first. EPS wants their employees to utilize empathy and foresight to serve clients in the present and future. According to Mark Struble, “From a general standpoint, the fact that we are a familyoriented culture helps people enjoy their work-life balance. They enjoy the feeling of importance. We try to make people feel like more than just a number and that they are important. To a certain extent, we allow them quite a bit of autonomy.” Such trust and freedom have allowed EPS to maintain some of the same employees for over twenty years. By remaining honest about their skills and developing trust with their clients, EPS has also managed to preserve significant longterm relationships. EPS has a few longstanding clients that have stayed with the company for nearly thirty years. EPS has managed to keep clients nearly as long as the history of its business. “Partnerships are important to us at EPS, whether it is trade suppliers or customers, we rely on our partners to achieve our goals asmuch as they rely on us. It is a two-way street. You build long-term relationships. Some our reps from our suppliers have been our reps for fifteen plus years. They get to know you and become part of the family as well,” Struble states. Their relationships with clients are also mirrored in their relationships to their communities. EPS encourages their team to become active members of the local community and to enact positive changes in the area. Alongside positive relationships with clients and the community, EPS strives to offer expert solutions to meet clients’ needs. In fact, they have managed to offer a variety of in-house services. Struble notes, “I think a lot of has to do with the markets that we are in. We can offer turnkey solutions in the power and tech industry, combining the expertise of all of our divisions in the company. We can produce a product that many cannot under one house.” Along with their turn-key solutions is the quality offered by EPS. Mark Struble attributes a great amount of success to the quality of their work, which is a result of client-company trust. “What keeps customers coming back is our quality and completeness,” adds Struble. “Our clients can trust us and trust we are experts in what we do. They know that when we partner with them that they can trust that we will have our homework done. We may not always be the winner on price, but we will always be complete, and we will not be making shortcuts. That is the main reason people come to us. It is trust.” Perhaps part of that ability to ensure high quality standards is the flexibility and likemindedness of the team at EPS. Struble notes that all team members will do what they can to help out others on the team, even if that means performing a job that is not quite in their job description. Struble references the company’s “heart for service” mindset. Desire to serve others is the key drive of every team member and at the heart of every project. The kinds of projects EPS undertakes has changed
RkJQdWJsaXNoZXIy OTYzNTg=