Their customers, he adds, have largely agreed. Especially when it comes to the digital packing slips they recently introduced – he says those have been a “tremendous success.” “We know from personal experience that our guys don’t like getting mixed boxes from manufacturers,” Josh explains. “They want to see what’s in the boxes before they take them apart.” “We’ve had a lot of customers complain about the same thing,” he adds. “They don’t like getting mixed shipments where they have no idea what’s inside each pallet, and so they have to go through eight or nine pallets to find one half-inch bolt.” “We wanted to solve that problem,” Josh says. “I think we have. We’ve spent a lot of time and money on it and the results have been very positive.” The same goes for their routing software, which prioritizes customer needs over mileage and gas. He says that customers have appreciated the increased efficiency. “We’ve really improved our overall delivery experience,” he says. “That’s what we’re hearing from our customers.” Lehman Pipe & Plumbing Supply takes pride in building relationships with all their stakeholders, not just their customers. For example, their employees also tend to be longstanding, with average tenures going back over 10 years. “As big as we are, we are truly still a mom and pop operation,” Josh describes the corporate culture. “The majority of us wear T-shirts and shorts to work. We are friends at work, we are friends outside work. We believe in having a good time and working hard. We very seldom, if ever, have anyone leave us. The people that join us stay with us.” Within the industry – and especially within Florida – Lehman Pipe is very well known as a great place to work. “The amount of requests for employment we get from Working together DECEMBER 2023 THE CONSTRUCTION SOURCE AMERICA - SOUTH
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