6 | 1-888-WOW-1-DAY WOWING CUSTOMERS For customers, the best reason to choose 1-888-WOW-1DAY! Painting is in the name. “If you could have it done at the same price with the same or superior quality, why would you do it in seven to 10 days?” Scudamore asks. “Families don’t want the disruption. They don’t want people in their house, getting in their way, making a mess – if you can get it done in a day, it’s perfect.” All of their projects are extremely important, and each one includes spotless clean-up, professional painters, and high quality work. From the initial on-site quote to the one-day completion every time, all 1-888-WOW-1DAY! Painting systems are designed with the customer in mind. All homes are inspected thoroughly during the painting process. After a job is complete, every customer receives a follow-up call to ensure they have been ‘WOWed.’ “With our labour, and our quality assurance standards, you get higher quality than if you had it done over a seven to 10day period with just a couple of painters,” he A 1-888-WOW-1DAY! Painting General Manager assisting a customer in color choice 1-888-WOW-1-DAY | 7 explains. Due to their high calibre of service, 1-888-WOW-1DAY! Painting’s main source of business is repeat customers and word of mouth referrals. The key toproviding that all-important high quality work is an equally high quality staff. At 1-888-WOW-1DAY! Painting, they build high-performing, engaging and successful teams, and are selective about who they partner with. “We are in the business of making the ordinary business of painting exceptional,” Scudamore says. “We’re looking to bring people into our system who can deliver that, people who care about customer service.” At the end of every job, 1-888-WOW1DAY! Painting gives clients a bouquet of the brand’s “signature gerbera daisies,” with a card hand signed by all of the painters who worked on it. That card says ‘Thank you and welcome back to your freshly painted home.’ It’s that kind of service that really makes the company stand out. They ensure all of their franchise partners – and the employees at every franchise – can live up to those high standards. From left to right: Jim Bodden, Co-founder & Director of Operations, Brian Scudamore, Co-founder & CEO and Craig Jooste, Managing Director, all with 1-888-WOW-1DAY! Painting DECEMBER 2023 THE CONSTRUCTION SOURCE AMERICA - WEST
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