The Construction Source America

4 | Charles Construction ness. “We’ve really formed a great leadership team, working close with the office staff to keep them appraised,” says Hardy Hartzell, Director of Business Development. Hartzell joined the company as a proj- ect superintendent in 2000. Before he came aboard, he had turned down several other job offers and came to Charles Construction because it’s a family-run business. “There was emphasis on the quality of work and the per- sonal relationships working for a family-run business,” he says. Charles Construction Services’ rela- tionships with suppliers and sub-contractors are as strong as their relationships in-house. The company’s tradespeople were constantly involved with the strategic development of the company’s new business plan in 2011, Hartzell says. The company made a strong effort to reach out to them, and make them- selves readily available if they had input or questions. EMPHASIS ON QUALITY Also setting Charles Construction Services apart in the marketplace is their commit- ment to quality. Since the company self per- forms 60 to 70 per cent of their workload –