The Construction Source America

AUG - SEP 2021 a crane. Their software then automatically routes the trucks in a way that will meet those customer’s needs. “Wedon’t routeour trucksbased on the best possible route to conserve gas and mileage,” Josh explains. “We route them to accommodate our customer’s needs. We spend more on delivery and we spend more on gas than the majority of our competitors, because we’re not as concerned with our efficiency as we’re concerned about the customer’s needs and requirements.” Lehman Pipe’s system drastically reduces potential issues with delivery and it makes it hard for their team to make mistakes. Of course, mistakes do still happen on rare occasions – their team is still human, after all. On those occasions, Dennis believes that they further set themselves apart from the competition: “When we make a mistake, it becomes our top priority to get the order corrected,” Dennis says. “If possible, we get it resolved that same day, if not, the following morning. We’ll send out a truck direct. We’ll use Uber if we have to. We’ll do whatever it takes to correct the problem and make sure the customer is taken care of.”