The Construction Source America

THE CONSTRUCTION SOURCE AMERICA want to make sure we’re always able to service our customer base. We try to never be out of anything. We try to be very forward-thinking in regards to what we inventory and how we inventory it.” At Lehman Pipe, they also try to make sure that customers receive exactly what they ask for, when they ask for it. To achieve that reliability, they have implemented a series of ‘customer-first’ procedures and processes. For example, every single order goes through a checking process, in which photos are taken of all shipments before they are physically packaged. Each box, or each pallet, or each bundle of pipe is then labelled with a digital packing slip detailing what’s inside. Upon delivery, the company also provides clients with a master list for review – it doesn’t matter how many pallets, boxes, or bundles the customer receives, each one is labelled and every item is accounted for on the master list. If, upon delivery, a customer is concerned about a shortage – or has any concern, really – that’s where the photos come in. Again, each shipment’s contents are individually photographed, and those photos are easily accessible. No matter where they are, team members can easily bring those photos up on their cellphone and show clients immediately what’s in every pallet, box, or bundle. In addition, when Lehman Pipe processes their tickets, they enter a required or requested delivery time. They also make notes if the customer has special requests or requirements – for example, if they require