The Construction Source America

AUG - SEP 2021 HVAC, water technology, and plumbing. No matter the market, or the country they’re working, Dennis says that most of their clients are repeat and longstanding. He says they are always looking for new customers, but that their biggest priority is servicing the ones they already have. Josh Aberman, Executive Vice President, echoes that sentiment. He says that repeat customers have powered Lehman’s Pipe tremendous growth, and the company will never lose sight of that fact. “Our focus is always on doing better for the customers we have,” Josh says. “Even when we transitioned into the new facility in Miami, and when we opened the new facility in Broward, our focus never changed.” “We’ve been able to grow a lot,” he adds. “We’ve brought inmore material, we’ve increased the size of our warehouses, we’ve added more trucks – and that’s allowed us to do a lot more with our existing customer base. Our growth has not been solely based on acquiring new customers, but from increasing our penetration with our existing customer base.” The vast majority of Lehman Pipe’s existing customers go back decades. The company credits that customer loyalty to numerous factors, including their competitive pricing, their depth of knowledge and experience, and their extremely responsive customer service. Above all, though, the company believe they are set apart by their expansive inventory: “We believe in having a healthy inventory,” Josh says. “Our inventory has grown at a greater than our sales because we