The Construction Source America

AUG - SEP 2021 team as the “EPS family.” To be part of that family requires a high level of integrity and belief in serving others first. EPS wants their employees to utilize empathy and foresight to serve clients in the present and future. According to Mark Struble, “From a general standpoint, the fact that we are a family- oriented culture helps people enjoy their work-life balance. They enjoy the feeling of importance. We try to make people feel like more than just a number and that they are important. To a certain extent, we allow them quite a bit of autonomy.” Such trust and freedom have allowed EPS to maintain some of the same employees for over twenty years. By remaining honest about their skills and developing trust with their clients, EPS has also managed to preserve significant long- term relationships. EPS has a few longstanding clients that have stayed with the company for nearly thirty years. EPS has managed to keep clients nearly as long as the history of its business. “Partnerships are important to us at EPS, whether it is trade suppliers or customers, we rely on our partners to achieve our goals asmuch as they rely on us. It is a two-way street. You build long-term relationships. Some our reps from our suppliers have been our reps for fifteen plus years. They get to know you and become part of the family as well,” Struble states. Their relationships with clients are also mirrored in their relationships to their communities. EPS encourages their team to become active members of the local community and to enact positive changes in the area. Alongside positive relationships with clients and the community, EPS strives to offer expert solutions to meet clients’ needs. In fact, they have managed to offer a variety of in-house services. Struble notes, “I think a lot of