The Construction Source America

THE CONSTRUCTION SOURCE AMERICA selection of features to allow the homeowner to personalize their unique home. They offer different kinds of cabinet styles, flooring, counter tops, etc. These customizable features are already pre-priced, helping make the experience easy and fun. “We create a process that is predictable. We know what the feature cost and work with trade partners that can deliver a high-quality home. It takes the guessing out of the system and allows to reduce the anxiety and deliver a hassle-free experience for our customer,” marks Harrison. Dorn Homes works with a company called ELIANT to constantly measure customer satisfaction and gain valuable feedback to continuously improve the customer-client relationships or satisfaction levels. ELIANT delivers surveys to customers at four different times during the home building process. Clients are surveyed after the framing process, right before drywall. They are surveyed again 30 days after move-in process, once halfway through the first year of ownership, and then finally 10 months after move in. “We have consistently delivered high levels of customer satisfaction. However, the COVID pandemic has made it increasingly difficult with supply chain constraints and increasing demand for our homes with people looking to leave urban, high tax states like California” notes Harrison. Despite these recent struggles, Harrison notes that Dorn Homes has high customer