The Construction Source America

AUG - SEP 2021 M is we are going to “make it right,” if we make a mistake, we do the right thing. The E is about an “exceptional experience” for our customers.” We want our employees, trades and homeowners to recommend their friends and family.” For Dorn Homes, the homebuilding process is all about the experience they provide the customer. Throughout the process, from purchasing the home, to design selections, during construction, through completion and after move-in, employees work to insure an exception customer experience for the homeowners. The key to delivering excellent service is building a trusting relationship with a customer and offering exceptional customer experience during the home building process which can be rife with uncertainty. Predictability is built into Dorn Homes’ processes, procedures, product and services it offers. “We offer a high degree of personalization in each of our homes” says Harrison. “In each community we offer a portfolio of homes with distinctive architectural styles to choose from, give everyone home its own personality. Each floor plan has an assortment of pre- designed options depending on the homeowner’s desires. We are continually improving our floor plans and elevations as we begin new communities. We are always focused on continuous improvement; how can we improve the lives of our customers.” Dorn Homes offers different interior designs with a large